Customized Training

Spring 2013

Professional Development

(click link for class dates)

*If you see a class that is not offered this semester, please call us at (575) 527-7776 to find the next available date

Certificate in Management Program (non-credit)	Certificate in Management Program - Learn the basics of management! Participants must complete the 12 required courses within a 2-year period from the date of the first course. (See list of courses below). Participants may register in any individual course without enrolling in the certificate program if space is available. The Certificate in Management Program is not a degree program and cannot be transferred for credit to a degree program. For questions regarding this program, please call (575)527-7776. Manage Personal Work Priorities and Professional Development Manage People & Performance 1 Manage People & Performance 2 Ensure Team Effectiveness Manage Quality Customer Service Manage Budgets & Financial Plans 1 Manage Budgets & Financial Plans 2 Provide Mentoring & Coaching Within the Workplace Manage Projects 1 Manage Projects 2 Manage Recruitment Selection & Induction Processes Identify & Evaluate Marketing Opportunities Click on the course titles above to find dates & times. Sign up for all 12 classes and save! Cost of each individual course is $79. If you sign up for all 12 courses, cost is $600, a savings of $348!
NEW! Webinar: Change Management	In today's world, change is inevitable and often difficult to deal with. In this one hour webinar, participants will learn how to implement, manage and cope with change.
Ensure Team Effectiveness	Teams have become a principal building block of the strategy of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organizations in the private, non-profit, and government sectors. With teams at the core of the corporate strategy, your success as an organization can often depend on how well you and other team members operate together. How are your problem-solving skills? Is the team enthusiastic and motivated to do its best? Do you work well together? In most teams, the energies of individual members work at cross purposes. Individuals may work extraordinarily hard, but their efforts do not translate into team effort, and this results in wasted energy. By contrast, when a team becomes more aligned, a commonality of direction emerges and individual energies harmonize. How You Will Benefit: You will learn valuable team development ideas from other participants in a highly-interactive environment You will understand the value of working as a team You will recognize the critical role communication skills will play in building and maintaining a team atmosphere You will learn your team player style and identify how it can be used effectively within a team You will identify the ways that team members can be involved and grow in a team setting. (To see a list of all 12 classes in the non-credit Certificate in Management Program series, click HERE)
Identify & Evaluate Marketing Opportunities	In today’s world, there are thousands of opportunities for you and your business. But how do you decide which are worth pursuing? How do you make sure that new opportunities don’t crowd out your current plan? You’ll know how after this three hour workshop! How You Will Benefit: Identify marketing opportunities Gather the proper information so that you can make a good decision Objectively evaluate each opportunity Choose the marketing opportunities that are right for you (To see a list of all 12 classes in the non-credit Certificate in Management Program series, click HERE)
Manage Budgets & Financial Plans 1	For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finances, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This workshop will familiarize you with the key concepts of finance and accounting and help you prepare budgets with more confidence. How You Will Benefit: You will understand basic financial terminology You will enhance your decision-making skills by integrating financial management concepts into your thinking You will be able to better control the flow of money through your department You will understand the budgeting process and forecasting techniques (To see a list of all 12 classes in the non-credit Certificate in Management Program series, click HERE)
Manage Budgets & Financial Plans 2	PREREQUISITE: Manage Budgets & Financial Plans 1 This workshop contains a single comprehensive case study that requires you to focus on all the facts to make the best decision. How You Will Benefit: You will enhance your decision-making skills by integrating financial management concepts into your thinking You will be able to better control the flow of money through your department (To see a list of all 12 classes in the non-credit Certificate in Management Program series, click HERE)
Manage Personal Work Priorities & Professional Development	This three-hour workshop describes the performance outcomes, skills, and knowledge required to manage personal work priorities and professional development. It involves developing habits and a way of thinking that will maximize output. How You Will Benefit: You will learn how to manage personal work priorities including rituals, planning tools, and time management You will be able to determine the difference between urgency and importance of task completion You will learn what makes up a SMART goal You will experience real-world situations that all managers face and learn how to deal with them. (To see a list of all 12 classes in the non-credit Certificate in Management Programseries, click HERE)
Manage People & Performance 1	This three-hour workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. What makes for a great leader? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence, including charm and compassion? Or is it about the ability to create a vision and get others to commit to it? The answer is all of the above. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself. The emphasis of this workshop is on managing people. How You Will Benefit: You will learn to identify your leadership profile and explore ways to use this knowledge to improve your success as a manager You will be able to clarify your role and responsibilities in allocating work assignments You will identify techniques to deal with employee challenges such as hostility, complaints, and laziness You will develop motivation and feedback skills You will understand the importance of non-verbal responses in communication. (To see a list of all 12 classes in the non-credit Certificate in Management Program series, click HERE)
Manage People & Performance 2	PREREQUISITE: Manage People & Performance 1 How You Will Benefit: You will recognize the importance of having a performance review process for employees. You will be able to make performance appraisals a cooperative process. You will be able to make the performance review legally defensible. You will be able to better monitor employee’s performance You will understand the process of disciplining an employee You will know how to effectively fire an employee (To see a list of all 12 classes in the non-credit Certificate in Management Program series, click HERE)
Manage Projects 1	Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However this session will familiarize you with the most common terms and the most current thinking about projects. In this session, we will walk you through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. You may still have to cope with the unexpected – but you’ll be better prepared. How You Will Benefit: You will understand what is meant by a product You will recognize what steps must be taken to complete projects on time and in budget You will be equipped with methods for keeping your team focused and motivated (To see a list of all 12 classes in the non-credit Certificate in Management Program series, click HERE)
Manage Projects 2	PREREQUISITE: Manage Projects 1 This session will familiarize you with the most common tools used in project management. How You Will Benefit: You will recognize what steps must be taken to complete projects on time and on budget You will know how to use simple techniques and tools for planning and tracking your project (To see a list of all 12 classes in the non-credit Certificate in Management Program series, click HERE)
Manage Quality Customer Service	When you think of a customer, what comes to mind? You probably thought of someone visiting a store, ordering online, or phoning in an order. Did you think of a company employee who puts a request forward to IT, or a sales manager who would like to review the upcoming marketing ideas? Although there are many types of customers, they all have the same desire to receive prompt, helpful, and friendly service. This course will explore core aspects of customer service and how you can do your best for the people you serve throughout the day. How You Will Benefit: You will uncover the true definition of customer service You will understand that internal and external customers desire the same thing You will see that good customer service helps you as well as the customer You will learn the benefits of timeliness, quality, consistency, and first impressions You will be able to determine customer needs by effectively understanding customer requirements You will learn how to use customer scenarios You will be able to effectively use problem solving techniques. (To see a list of all 12 classes in the non-credit Certificate in Management Program series, click HERE)
Introduction to Mediation	Conflict costs organizations thousands of dollars in legal fees and wastes precious man hours. This course will provide individuals with the techniques to mediate workplace dispute through book theory and mock mediation sessions. Mediation encourages a pro-active vs. re-active approach to managing workplace disputes.
Manage Recruitment Selection & Induction Processes	Recruiting and hiring staff is an expensive process. It is a huge investment in time and money for both the company as a whole and the individuals who are doing the hiring. However, the old adage of “work smarter, not harder” still applies. This session will teach you how to effectively recruit and hire individuals with as little disruption to your normal work routine as possible. How You Will Benefit: You will know the critical factors involved in the hiring and selection process and your role as a manager You will recognize the costs incurred by an organization when a wrong hiring decision is made You will develop a fair and consistent interviewing process for selecting employees You will be able to prepare better job advertisements You will be able to develop a job analysis and position profile You will be able to check references more effectively You will understand how important an orientation program is and the key characteristics of the effective ones (To see a list of all 12 classes in the non-credit Certificate in Management Program series, click HERE)
New! Stress Relief	Violence of any sort has many roots. Ninty-nine percent of the time, there are warning signs of workplace violence. This one hour webinar will look at what workplace violence is. Partcipants will be able to identify some warning signs of violence and know what to do if a violent incident occurs.
Notary Public	This seminar for new and established notaries will review: legal duties as a notary, what the law allows and requires of you, what to do with records when you are no longer a notary and MUCH MORE!
Pharmacy Technician Program	The Pharmacy Technician certification course is offered in partnership with the Customized Training Program office of Doña Ana Community College. The course consists of 84 hours of classroom study, with an additional 120 hour externship. The program offers students both theoretical and practical training through hands‐on experience, preparing students for entry‐level positions in the retail and institutional pharmacy setting. Prerequisites include: Basic computer, algebra, and typing skills (25‐30WPM) and a commitment to a rigorous course schedule For detailed information, please call us at (575)527-7776 or visit http://www.ncpcareerservices.com
Powered Industrial Forklift Operator Certification	This 4 hour class is for powered industrial truck operators (all levels of experience) requiring OSHA training. Includes classroom lecture, instructor demonstration, hands on performance evaluation, written examination, permit card and certificate of completion for those who successfully pass the course.
NEW! Provide Mentoring & Coaching Within the Workplace	Coach, Role Model, Counselor, Supporter, Guide,… do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. How You Will Benefit: You will understand how coaching can be used to develop your team You will develop the coaching skills that help improve individual performance You will be able to demonstrate the behaviours and practices of an effective coach You will recognize employees’ strengths and give them the feedback they need to succeed You will be able to identify employee problems and ways you can help to correct them (To see a list of all 12 classes in the non-credit Certificate in Management Program series, click HERE)
SHRM Essentials	An introductory course offering a comprehensive overview of human resource roles and responsibilities. It gives participants critical knowledge to help reduce potentially costly lawsuits and improves their ability to handle challenging HR issues. This course is ideal for those who are just starting out in the human resources profession, or those who are looking for an effective way to boost their employee management skills.
SHRM Learning System®	NEW! This course is now being offered through blended learning techniques. Attend class in person or via an internet connection (from any computer). The SHRM Learning System® is a certification preparation course for the HRCI PHR® and SPHR® examinations. Join other professionals in this interactive and dynamic classroom environment. Materials included. Call us, or click for discounts and additional information.
NEW! Webinar: Stress Relief	Stress seems like an inevitable part of life. The demands of work, home and society can place a lot of stress on just about anyone. This one hour webinar will help you identify your personal stressors and will explore some ways to manage and prevent stress.
Veterinary Assistant	The veterinary Assistant program offers students training in the classroom and lab setting. Upon completion of this program, students will be able to perform all the duties that are required for working as a veterinary assistant. In addition to 96 hours in the classroom, students are required to complete an 80-clock-hour externship experience in order to graduate the program. Prerequisites include: Basic computer, algebra, and typing skills (25‐30WPM) and a commitment to a rigorous course schedule For detailed information, please call us at (575)527-7776 or visit http://www.ncpcareerservices.com
NEW! Webinar: Workplace Violence	Violence of any sort has many roots. Ninty-nine percent of the time, there are warning signs of workplace violence. This one hour webinar will look at what workplace violence is. Partcipants will be able to identify some warning signs of violence and know what to do if a violent incident occurs.